Shipping Policy
At Mara Sydney, we aim to provide a clear and reliable shipping experience for all orders placed through www.mara-sydney.com.
Please read the information below regarding processing times, delivery estimates, tracking and international fulfilment.
1. Order Processing
Orders are typically processed within:
1–3 business days
Processing time refers to the period required to confirm, prepare and dispatch your order from our supplier or fulfilment partner.
Business days do not include weekends or Australian public holidays.
During periods of high demand, promotional campaigns, product launches or public holidays, processing may occasionally take longer.
We make every reasonable effort to process and dispatch orders as quickly as possible.
2. Estimated Delivery Time
Once your order has been processed and dispatched, the estimated delivery time to Australia is:
7–12 business days
Please note that this is an estimated delivery timeframe and not a guaranteed delivery date.
Delivery times may vary depending on:
- your delivery location;
- the location of the supplier or fulfilment centre;
- international transportation;
- customs or border processing;
- carrier delays;
- public holidays;
- severe weather;
- periods of high demand; or
- other circumstances outside our reasonable control.
The 1–3 business day processing period is separate from the estimated 7–12 business day delivery period.
This means the overall estimated timeframe from placing your order to delivery may be approximately 8–15 business days.
3. Direct Shipping From Our Suppliers
Mara Sydney operates using a direct-to-customer fulfilment model.
Certain products purchased through www.mara-sydney.com are dispatched directly from our suppliers or fulfilment partners.
These suppliers or fulfilment centres may be located outside Australia.
This fulfilment model allows us to work with specialised suppliers and offer a broader selection of products without holding every item in a single warehouse.
Depending on the product ordered, different items may be dispatched from different fulfilment locations.
If you order multiple products, they may occasionally be shipped separately and arrive in different parcels or on different dates.
4. Delivery Partners
Orders may be transported by a combination of international and local logistics providers.
Final delivery within Australia may be completed by:
- Australia Post;
- a local courier;
- an international courier operating within Australia; or
- another logistics provider.
We cannot guarantee that every order will be delivered by Australia Post, as the carrier used may depend on the supplier, fulfilment location and shipping route.
5. Free Shipping
Mara Sydney currently offers:
Free shipping on eligible orders within Australia, unless otherwise stated on the product page or at checkout.
Where free shipping applies, no standard shipping fee will be charged at checkout.
Any exceptional or additional shipping charges, where applicable, will be displayed before the customer completes the purchase.
6. Tracking Your Order
Where tracking is available, you will receive a tracking number or tracking link after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Tracking information may not update immediately while a parcel:
- is being transferred between logistics providers;
- is travelling internationally;
- is undergoing customs or border processing; or
- has recently been handed to a local delivery partner.
Customers can use the tracking information provided to monitor the progress of their order.
7. International Fulfilment and Customs
Some orders may be dispatched from suppliers or fulfilment partners located outside Australia.
International shipments may be subject to customs or border processing before entering Australia.
Where duties, taxes, import charges or other government fees legally apply, they will be handled in accordance with applicable Australian law.
Where possible, any charges payable by the customer will be communicated before or during checkout.
Mara Sydney does not control delays caused by customs authorities or border processing.
8. Delivery Within Australia
We deliver orders to eligible addresses throughout Australia.
Delivery times may vary depending on:
- metropolitan, regional or remote location;
- local courier availability;
- transport conditions;
- public holidays; and
- other logistical factors.
Customers are responsible for providing a complete, accurate and accessible delivery address at checkout.
Please check your:
- full name;
- street address;
- apartment or unit number, where applicable;
- suburb;
- state;
- postcode; and
- contact details
before completing your purchase.
Mara Sydney is not responsible for delivery delays or failed deliveries caused solely by incorrect or incomplete information provided by the customer.
9. Incorrect Delivery Address
If you notice an error in your delivery address after placing an order, please contact us immediately at:
We will make reasonable efforts to update the address before the order is dispatched.
However, because orders may enter processing shortly after being placed, we cannot guarantee that changes can be made.
Once an order has been dispatched, it may no longer be possible to change the delivery address.
Additional shipping charges may apply where a parcel must be resent because an incorrect address was provided by the customer.
10. Delivery Delays
Although we aim to have orders delivered within the estimated 7–12 business day delivery timeframe after processing, delays may occasionally occur.
Potential causes include:
- high order volumes;
- promotional periods;
- Australian or international public holidays;
- customs processing;
- airline or freight disruptions;
- severe weather;
- courier delays;
- logistics network disruptions; or
- circumstances outside our reasonable control.
A delay does not necessarily mean that a parcel has been lost.
If your tracking information continues to update, we recommend allowing the carrier additional time to complete delivery.
11. Order Not Received
If your order has not arrived after the estimated delivery timeframe, please first check:
- your tracking information;
- your mailbox or safe-drop area;
- any delivery notices;
- your local post office or collection point, where applicable;
- whether someone at your address accepted the parcel on your behalf; and
- whether the delivery address entered at checkout was correct.
If you are still unable to locate your order, please contact us at:
Please include your order number so we can investigate the shipment with the relevant supplier or logistics provider.
We will make reasonable efforts to assist you in locating the parcel and resolving the issue.
12. Parcels Marked as Delivered
If tracking indicates that your parcel has been delivered but you cannot locate it, please:
- check around the delivery location;
- check with other members of your household;
- check with neighbours where appropriate;
- check any safe-drop areas; and
- contact the carrier shown in your tracking information.
If the parcel still cannot be located, contact us at:
We may request additional information to assist with the investigation.
Nothing in this section limits any rights available to you under applicable Australian consumer law.
13. Unclaimed or Returned Parcels
If a parcel is returned because:
- it was not collected within the carrier's required timeframe;
- the delivery address was incorrect or incomplete;
- delivery was repeatedly unsuccessful due to circumstances relating to the customer; or
- the customer refused delivery without a valid product-related reason,
additional shipping fees may apply if the customer requests the order to be sent again.
Any such charges will be communicated before reshipment.
14. Separate Shipments
Because Mara Sydney works with multiple suppliers and fulfilment partners, products within the same order may occasionally be sent separately.
You may therefore receive:
- multiple tracking numbers;
- multiple parcels; or
- products arriving on different dates.
You will not be charged additional standard shipping fees solely because we choose to split an order into multiple shipments.
15. Shipping and Consumer Rights
Nothing in this Shipping Policy excludes or limits any rights or remedies available under the Australian Consumer Law.
Where an order is lost, significantly delayed, incorrectly supplied or otherwise involves an issue covered by Australian consumer protections, we will deal with the matter in accordance with applicable law.
16. Contact Us
For questions regarding shipping, tracking or delivery, please contact:
Mara Sydney
Email: info@mara-sydney.com
Website: www.mara-sydney.com
O que ficou diferente da França
A lógica continua bastante parecida com a tua loja francesa porque o modelo de dropshipping continua igual. O que muda é o mercado e a forma de comunicar.
Na França tinhas “La Poste” como transportadora. Aqui não aconselho trocar simplesmente por “Australia Post” e dizer que trabalhas sempre com eles. A formulação que pus é mais segura:
“Final delivery within Australia may be completed by Australia Post or another local courier.”
Também deixei muito claro:
Processing: 1–3 business days
Delivery: 7–12 business days
Total potencial: aproximadamente 8–15 business days